Terms and Conditions

Last Updated: March 2026

Welcome to MasterStudy AI. By accessing or using our platform, registering for any course, diploma, or certification program, you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.

---

1. About MasterStudy AI

MasterStudy AI is a licensed online education platform operating globally and within the Kingdom of Saudi Arabia. We are officially licensed by the Ministry of Education and the National Center for E-Learning (NCeL) to offer accredited online courses, professional diplomas, and certifications.

---

2. Eligibility

To use MasterStudy AI, you must:
- Be at least 16 years of age, or have parental or guardian consent if under 18.
- Provide accurate, complete, and current registration information.
- Have the legal capacity to enter into a binding agreement.
- Not be prohibited from receiving our services under applicable laws.

---

3. Account Registration

When you create an account on MasterStudy AI, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- All activities that occur under your account.
- Notifying us immediately of any unauthorized use of your account.

MasterStudy AI reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or inappropriate behavior.

---

4. Enrollment and Access to Programs

Upon successful enrollment and payment, you will be granted access to your selected course, diploma, or certification program. Access is granted to the individual purchaser only and may not be shared, transferred, or resold.

- Course and diploma content is available for the duration specified at the time of enrollment.
- MasterStudy AI reserves the right to update, modify, or discontinue content at any time to ensure quality and relevance.
- Certificates of completion are issued only upon meeting all program requirements, including assessments and attendance minimums.

---

5. Intellectual Property

All content on the MasterStudy AI platform — including but not limited to videos, course materials, assessments, graphics, logos, and text — is the exclusive intellectual property of MasterStudy AI or its licensed content providers.

You may not:
- Copy, reproduce, distribute, or resell any platform content.
- Share your login credentials or grant access to others.
- Record, download, or redistribute course videos or materials without explicit written permission.
- Use any content for commercial purposes without prior authorization.

Violation of intellectual property rights may result in immediate account termination and legal action.

---

6. Code of Conduct

All learners on MasterStudy AI are expected to behave respectfully and professionally. You agree not to:
- Post or share offensive, discriminatory, or harmful content.
- Harass, threaten, or abuse instructors, staff, or other learners.
- Engage in academic dishonesty, including cheating on assessments or misrepresenting your qualifications.
- Attempt to hack, disrupt, or interfere with the platform or its services.
- Use the platform for any unlawful or unauthorized purpose.

MasterStudy AI reserves the right to remove any content or user that violates this code without prior notice or refund.

---

7. Payments and Pricing

- All prices are listed in Saudi Riyals (SAR) unless otherwise stated.
- Payments are processed securely through our approved payment gateways.
- Prices are subject to change at any time; however, changes will not affect confirmed enrollments.
- Promotional discounts and offers cannot be applied retroactively to previous purchases.
- You are responsible for any applicable taxes, duties, or transaction fees.

---

8. Refund Policy

MasterStudy AI is committed to your satisfaction. We offer the following refund policy:

Full Refund (100%):
You are eligible for a full refund if you request it within 7 days of purchase, provided that you have not completed more than 20% of the course or program content.

Partial Refund (50%):
If you have completed between 20% and 50% of the course content and request a refund within 14 days of purchase, you are eligible for a 50% refund.

No Refund:
No refund will be issued in the following cases:
- You have completed more than 50% of the course or program.
- More than 14 days have passed since the date of purchase.
- The course was purchased as part of a bundle or promotional offer unless otherwise stated.
- A certificate of completion has already been issued.
- The request is for a live session, workshop, or cohort-based program that has already commenced.

How to Request a Refund:
To request a refund, contact our support team at support@masterstudyai.com with your order details and reason for the request. All refund requests will be reviewed within 5 to 7 business days. Approved refunds will be processed to the original payment method within 10 business days.

MasterStudy AI reserves the right to deny refund requests that show evidence of abuse of the refund policy, such as repeated purchases and refunds of the same course.

---

9. Certificates and Accreditation

Certificates issued by MasterStudy AI are awarded upon successful completion of program requirements. All certificates are:
- Officially recognized under our licenses from the Ministry of Education and NCeL.
- Issued in the name of the individual learner and non-transferable.
- Subject to verification by employers or academic institutions upon request.

MasterStudy AI does not guarantee employment or admission to any academic institution as a result of completing our programs.

---

10. Privacy and Data Protection

MasterStudy AI is committed to protecting your personal data in accordance with applicable Saudi Arabian data protection laws and international best practices. We collect, store, and process your data solely to provide and improve our services. For full details, please refer to our Privacy Policy.

---

11. Platform Availability

MasterStudy AI strives to ensure continuous platform availability. However, we do not guarantee uninterrupted access and are not liable for:
- Temporary outages due to maintenance, upgrades, or technical issues.
- Loss of data resulting from circumstances beyond our control.
- Third-party service disruptions affecting platform performance.

---

12. Limitation of Liability

To the fullest extent permitted by law, MasterStudy AI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of data, loss of income, or loss of professional opportunity.

---

13. Amendments to These Terms

MasterStudy AI reserves the right to modify these Terms and Conditions at any time. Updated terms will be posted on this page with a revised date. Continued use of the platform after any changes constitutes your acceptance of the new terms.

---

14. Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in the Kingdom of Saudi Arabia.

---

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

MasterStudy AI — Support Team
Email: support@masterstudy.ai
Website: www.masterstudy.ai