Privacy Policy

Last Updated: March 2026

At MasterStudy AI, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our platform at www.masterstudy.ai. By using our platform, you agree to the practices described in this policy.

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1. Who We Are

MasterStudy AI is a licensed online education platform operating globally and within the Kingdom of Saudi Arabia, licensed by the Ministry of Education and the National Center for E-Learning (NCeL).

Data Controller: MasterStudy AI
Website: www.masterstudy.ai
Email: support@masterstudy.ai

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2. Information We Collect

We collect the following types of information:

Personal Information You Provide:
- Full name
- Email address
- Phone number
- Date of birth
- Nationality and country of residence
- Payment and billing information (processed securely — we do not store full card details)
- Profile photo (optional)
- Educational background and professional experience (optional)

Information Collected Automatically:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on the platform
- Course progress and activity data
- Login times and session information
- Cookies and tracking technologies

Information from Third Parties:
- If you register using a third-party account (such as Google or Apple), we may receive basic profile information from that provider.
- Payment processors may share transaction confirmation data with us.

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3. How We Use Your Information

We use your personal information for the following purposes:

- To create and manage your account on the platform.
- To process enrollments and payments for courses and diplomas.
- To deliver course content, assessments, and certifications.
- To communicate with you about your enrollment, updates, and support requests.
- To send you relevant educational offers, new courses, and platform updates (you can opt out at any time).
- To personalize your learning experience and recommend relevant programs.
- To issue official certificates and diplomas in your name.
- To comply with our legal obligations under Saudi Arabian law and our licensing requirements.
- To detect, prevent, and address technical issues, fraud, or violations of our Terms and Conditions.
- To improve and develop our platform, content, and services.

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4. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:
- Contractual necessity: to fulfill our obligations to you as a registered learner.
- Legal compliance: to meet our obligations under Saudi Arabian law and our regulatory licenses.
- Legitimate interests: to improve our services, prevent fraud, and ensure platform security.
- Consent: for marketing communications and optional data uses, which you may withdraw at any time.

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5. How We Share Your Information

MasterStudy AI does not sell your personal data to third parties. We may share your information only in the following circumstances:

Service Providers:
We work with trusted third-party providers to operate our platform, including payment processors, cloud hosting providers, email service providers, and analytics tools. These providers are contractually bound to handle your data securely and only for the purposes we specify.

Regulatory and Legal Requirements:
We may disclose your information to government authorities, regulators, or law enforcement agencies when required by law or to comply with our licensing obligations under Saudi Arabian regulations.

Certification Verification:
Employers or academic institutions may verify the authenticity of certificates issued by MasterStudy AI. Only certificate status and issuance details will be confirmed — no other personal data will be shared without your consent.

Business Transfers:
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified in advance of any such change.

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6. Cookies and Tracking Technologies

MasterStudy AI uses cookies and similar technologies to enhance your experience on our platform. Cookies help us:
- Keep you logged in to your account.
- Remember your preferences and settings.
- Track your course progress.
- Analyze platform usage to improve our services.
- Deliver relevant content and offers.

Types of cookies we use:
- Essential cookies: Required for the platform to function properly.
- Performance cookies: Help us understand how users interact with the platform.
- Functional cookies: Remember your preferences and personalize your experience.
- Marketing cookies: Used to deliver relevant promotions and offers.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

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7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Specifically:
- Account data is retained for the duration of your account and for up to 5 years after account closure for legal and compliance purposes.
- Course completion and certification records are retained indefinitely to allow future verification of your credentials.
- Payment records are retained as required by Saudi Arabian financial regulations.
- Marketing data is retained until you opt out or request deletion.

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8. Your Rights

As a user of MasterStudy AI, you have the following rights regarding your personal data:

- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may request that we correct any inaccurate or incomplete data.
- Right to Deletion: You may request the deletion of your personal data, subject to our legal retention obligations.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right to Opt Out of Marketing: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
- Right to Data Portability: You may request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at support@masterstudy.ai. We will respond to all requests within 14 business days.

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9. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, alteration, or disclosure. These measures include:
- Secure HTTPS encryption across the entire platform.
- Encrypted storage of sensitive data including passwords and payment information.
- Regular security audits and vulnerability assessments.
- Restricted access to personal data on a need-to-know basis.
- Secure third-party payment processing — we do not store full credit or debit card details.

While we take every reasonable precaution, no system is completely immune to security risks. In the event of a data breach that affects your rights, we will notify you promptly in accordance with applicable laws.

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10. Children's Privacy

MasterStudy AI is not intended for children under the age of 16 without parental consent. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data without parental consent, we will take steps to delete that information promptly.

If you believe your child has provided us with personal data, please contact us at support@masterstudy.ai.

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11. Third-Party Links

Our platform may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

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12. International Data Transfers

MasterStudy AI operates globally. Your data may be stored or processed in countries outside the Kingdom of Saudi Arabia. In all cases, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.

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14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

MasterStudy AI — Privacy & Data Team
Email: support@masterstudy.ai
Website: www.masterstudy.ai